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Channel Guides:
Explora / HD Decoder
SD Decoder
Do I need a DSTV Subscription?
No, a DSTV subscription is not required. All you need is a DSTV decoder and a smartcard.
I am receiving an E16 / E101 error message:
- This means you are not registered to watch yet
- Please register for the show you wish to watch via our online portal
- If the show is about to start and you are still receiving this error, please contact our call centre on: 087 094 5050
I am receiving an E107 error message:
- Please contact our call centre on: 087 094 5050
To Find your Decoder Serial Number:
- Locate your DSTV decoder, which is usually found next to or around the television you are viewing from
- Look at the underside of the decoder
- Locate the serial number, this is not the manufacturing serial number
Find your Smartcard serial number:
- Locate your DSTV decoder, which is usually found next to or around the television you are viewing from
- Make sure to switch off your DSTV decoder before removing the smartcard
- Remove the smartcard from your DSTV decoder
- On the side with the barcode, locate your serial number
Determining what decoder type/model you have:
- Please navigate to this DSTV website: http://selfservice.dstv.com/self-service/decoders/compare-decoders/
Is there someone who can assist me?
Yes, we are always ready to assist if you are having any issues, please contact the call centre on: 087 094 5050