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Channel Guides:

Explora / HD Decoder

Guide Explora and HD decoder channel access Guide Explora and HD decoder security chip number Guide Explora and HD decoder smartcard number

 Guide Explora and HD decoder serial number

 

SD Decoder

Guide SD Decoder Channel Access Guide SD decoder smartcard and serial numbers

 

 

 

Do I need a DSTV Subscription?

No, a DSTV subscription is not required. All you need is a DSTV decoder and a smartcard.

 

I am receiving an E16 / E101 error message:
  1. This means you are not registered to watch yet
  2. Please register for the show you wish to watch via our online portal
  3. If the show is about to start and you are still receiving this error, please contact our call centre on: 087 094 5050

 

I am receiving an E107 error message:
  1. Please contact our call centre on: 087 094 5050

 

To Find your Decoder Serial Number:
  1. Locate your DSTV decoder, which is usually found next to or around the television you are viewing from
  2. Look at the underside of the decoder
  3. Locate the serial number, this is not the manufacturing serial number

 

Find your Smartcard serial number:
  1. Locate your DSTV decoder, which is usually found next to or around the television you are viewing from
  2. Make sure to switch off your DSTV decoder before removing the smartcard
  3. Remove the smartcard from your DSTV decoder
  4. On the side with the barcode, locate your serial number

 

Determining what decoder type/model you have:
  1. Please navigate to this DSTV website: http://selfservice.dstv.com/self-service/decoders/compare-decoders/

 

Is there someone who can assist me?

Yes, we are always ready to assist if you are having any issues, please contact the call centre on: 087 094 5050